Eternal Hope Women's Necklace

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Gender	Women

Shipping Destinations

We currently ship to the following countries:

• Canada
• United States

Shipping Methods and Costs

Orders Over $99:

• Free Standard Shipping: We are pleased to offer free standard shipping for all orders over $99.

Orders Under $99 (CAD):

• Exact shipping cost will be displayed at checkout.

Shipping Times

Processing Time:

• All orders are processed within 1-3 business days.

Shipping Time:

• Standard Shipping within Canada: 2-8 business days
• Standard Shipping to the USA: 3-7 business days

Please note that shipping times are estimated and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing times.

Customs, Duties, and Taxes

Orders shipped to the USA may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer's responsibility. Please check with your local customs office for more information on potential charges.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at info@mana.gallery with your order number and details of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at return@mana.gallery and we will provide you with the next steps. Please note that shipping fees should be covered by the customer.

You can always contact us for any return question at info@mana.gallery

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@mana.gallery